Return & Refund
Walkingwayfoto.com sticks to the tenet of "quality first, customer foremost". We have a QA team to check your order products before they are packed and sent, but sometimes a return or an exchange is necessary.
If you are unhappy with your purchase, Please contact us within 30 days from the receipt of the item, we will process your return/exchange request. Any request after 30 days will not be honored. Please make sure to contact us by email at walkingway@walkingwayfoto.com at first.
Return & Exchange Conditions
1. Items returned without authorization will not be accepted.
2. Items must be returned within 30 days after you receive them.
3. All items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the proof of purchase.
4. When returning or exchanging items, customers must use a shipping method providing tracking information.
5. Within 30 days, if the return is due to our problems, we will pay the freight; if the return is due to the buyer’s problem, the buyer should pay the freight.
Non-returnable items:
Return Process
1. Initiate a return: Please email us at walkingway@walkingwayfoto.com with photos and/or videos of the items and let us know your order number. Our customer service staff will determine the eligibility for your return request in 1-3 working days.
2. Ship the item back: If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted). We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature because we will not be responsible for lost return/exchange.
3. Refund or exchange: when we receive your return/exchange, we will inspect the item in 2-5 working days and then provide a replacement for an exchange or issue a refund.
Return Charge
1. If the return is due to our problems (such as incorrect products, quality problems of products), we will provide a full refund for you;
2. If the return is due to the buyer’s problem (such as: don’t like/want the item, ordered the wrong product/size), the buyer should pay the freight. And the costs of the original shipping fees will not be refunded.
Refunds
1. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 7 working days.
2. If you haven’t received the refund within 7 working days, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at walkingway@walkingwayfoto.com.
Please Note: we do not refund our original shipping cost.
Order Cancellations
1. We can cancel the order for you if you contact us in time after your purchase. If your payment is finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
2. Orders can't be canceled once the parcel is shipped out.
If you are unhappy with your purchase, Please contact us within 30 days from the receipt of the item, we will process your return/exchange request. Any request after 30 days will not be honored. Please make sure to contact us by email at walkingway@walkingwayfoto.com at first.
Return & Exchange Conditions
1. Items returned without authorization will not be accepted.
2. Items must be returned within 30 days after you receive them.
3. All items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the proof of purchase.
4. When returning or exchanging items, customers must use a shipping method providing tracking information.
5. Within 30 days, if the return is due to our problems, we will pay the freight; if the return is due to the buyer’s problem, the buyer should pay the freight.
Non-returnable items:
- Clearance items or gift cards are non-refundable.
- Damage/Lost caused by customers is non-refundable.
- Personalized items
Return Process
1. Initiate a return: Please email us at walkingway@walkingwayfoto.com with photos and/or videos of the items and let us know your order number. Our customer service staff will determine the eligibility for your return request in 1-3 working days.
2. Ship the item back: If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted). We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature because we will not be responsible for lost return/exchange.
3. Refund or exchange: when we receive your return/exchange, we will inspect the item in 2-5 working days and then provide a replacement for an exchange or issue a refund.
Return Charge
1. If the return is due to our problems (such as incorrect products, quality problems of products), we will provide a full refund for you;
2. If the return is due to the buyer’s problem (such as: don’t like/want the item, ordered the wrong product/size), the buyer should pay the freight. And the costs of the original shipping fees will not be refunded.
Refunds
1. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 7 working days.
2. If you haven’t received the refund within 7 working days, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at walkingway@walkingwayfoto.com.
Please Note: we do not refund our original shipping cost.
Order Cancellations
1. We can cancel the order for you if you contact us in time after your purchase. If your payment is finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
2. Orders can't be canceled once the parcel is shipped out.